Privacy Policy

At Lookal, we believe in transparency and trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our rental platform.

Personal Information:

• • Name, email address, and phone number
• • Profile photo (optional)
• • Government-issued ID for verification (landlords only)

Property Information:

• • Property listings, photos, and descriptions
• • Location data and addresses
• • Rental rates and availability

Usage Information:

• • Messages between tenants and landlords
• • Booking requests and viewing appointments
• • Reviews and ratings
• • App usage patterns and preferences

• • To connect tenants with landlords
• • To facilitate booking requests and appointments
• • To verify landlord identities and build trust
• • To enable secure messaging between users
• • To send important notifications about bookings
• • To improve our services and user experience
• • To prevent fraud and ensure platform safety

We DO NOT sell your personal data. Your information is only shared in these limited circumstances:

• • With other users when necessary for transactions (e.g., landlords see tenant names when booking, tenants see landlord contact info)
• • With service providers who help us operate the platform (hosting, analytics)
• • When required by law or to protect rights and safety

You have the right to:

• • Access your personal data
• • Correct inaccurate information
• • Request deletion of your account and data
• • Opt-out of non-essential communications
• • Export your data in a portable format

We implement industry-standard security measures to protect your data, including:

• • Encrypted data transmission (HTTPS/SSL)
• • Secure password storage with encryption
• • Regular security audits and updates
• • Limited access to personal information

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your personal data within 30 days, except where we must retain it for legal reasons.

Lookal is not intended for users under 18 years old. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or by email. Continued use of Lookal after changes means you accept the updated policy.